After a couple of days upon reconnecting, no picture or sound. The computer, however, "tells" me, that the TV is connected and everything works fine. As it seems like it could be a software glitch with the smart hub. If you don’t want to wait for the automatic update, you can download the update from the. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. Spin it around all the way and you’ll find the ports for the TV sound is from the TV's digital optical out to the receiver's optical in. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. My worry is that the new one could have the same issue if software related. At this stage i'm still within my rights to ask for a refund. I've been getting a really weird problem with it ever since. He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. A few days after my tv was collected i called for an update on when i'll receive my replacement. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. Many thanks. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. The only way to solve this is to turn the TV off and on again at the wall. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. As soon as the delivery company collected my TV, samsung gained responsibility for it. After you have done this, now proceed by turning both appliances on. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Which was confirmed and agreed by email on the 5th of September. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. I had the opposite problem yesterday with no audio. I have Dell Latitude E6230. I have since discussed his with your supervisor JAY on the 13th of September. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My Samsung tv doesn't show a picture. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. I corrected this to be just for the TV (£674.25). IMPORTANT: This article applies only to specific products and/or operating systems. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. 1. I wouldn't know what to suggest. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). A newer version of your browser may be available. If it's still a problem take it back to where you bought it. I've been getting a really weird problem with it ever since. The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture It can happen a couple of times a day. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … ... TV has no sound or picture when connected to a PS5 with an HDMI cable. Very annoying! Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. My TV has a sound but no picture. Be among the first to get the latest Applicable Products and Categories of This Article. https://www.sony.co.uk/electronics/support/articles/00030375 Technician's Assistant: Was there a power outage recently? Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. Downloads are posted on your model support page. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. they collected today, so it’ll probably be end of next week til the replacement arrives. only way I can get it to go back to normal is to turn it off by the wall??? Surely as soon as they have my TV they can send the replacement? Can't get a picture from TV using HDMI. So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. Hello! Technician's Assistant: Anything else you want the TV expert to know before I connect you? No. After that still no luck. Has anyone found a fix for this yet? No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. Make sure your TV has the recent system software installed. I replaced the HDMI cable and the problem remains. I can hear the sound of the selected channel, but cant see it. No picture when I use an HDMI connection. I got a 49" Q60R Tv a couple of weeks ago. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. The best of what Sony has to offer on iOS or Android. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? I recently replace the backlights on my Samsung UN46EH5000FXZA TV. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. 12/02/20: Firmware update version v6.0414 is now available for this issue. I queried within the next few hours/day. Can some one let me know what I can do? No picture but have sound. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. So a refund will be sent. Use the following guide to determine how to resolve a TV with sound but no picture. I'm wondering if anyone else has had this problem? Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Can anyone please help/suggest a way around this mess? Make sure your output is from HDMI. The WD connect via HDMI to my samsung’s HDMI port no. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. Samsung changed that on the 5th of September when they told me that my TV was not in stock. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday Sony news in your inbox. It looks like JavaScript is disabled in your browser. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). This never happened. I have same problem. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. I was told they'd call me with an update the next day. Check Applicable Products and Categories for details. 2 … Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. Hdmi cable. We agreed that you would contact the internal team to remind them of this information and get back to me personally as soon as possible. Q60r TV Terrestrial TV Sound but no picture. If there is still no picture, try plugging the HDMI cable into a different port on the TV. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … This tutorial will show you step by step how to solve this sound … 12/02/20: Firmware update version v6.0414 is now available for this issue. To get the full experience on Sony.com, please change your settings to allow JavaScript. To clarify is your sound from the HDMI, or from the Digital Optical out? I have the HDMI cords attached I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. Ever since I updated the firmware I have not had any picture on the TV. The joys of software :-). That is my problem The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). Daveys01 has described the exact same 'bug' as I am experiencing i.e. (I had already turned box off and then on again). Standby has no effect. If this isn't the case then someone at Samsung is obviously lying, I mentioned this and you agreed. Have you received the replacement TV yet or are you still waiting? 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. Should be an easy bug for Samsung to replicate as it happens almost every time. I got a 49" Q60R Tv a couple of weeks ago. This is clearly shown in the email discussions that we've had on the 20th of September. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. my Tv is 2 years in November just passed. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Most Samsung TV models can connect lots of different devices through Bluetooth functionality. The issue isn't the support advisors. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). Our site is not optimized for your current browser. All Mobile, Tablets & Smart Devices products. Method 4: Connect your Samsung TV to your home theater using Bluetooth. Not the HDMI cable as it works from iPad. "....icon but no picture ....". Ok, Another update... guess what, no replacement, and no refund. I have the PC connected directly to the Samsung TV. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Unable to display a picture from a computer that is connected to the HDMI input of the TV. Still no luck. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Yes im confused. I received an email stating the full order amount would be refunded. I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. I have just purchased a 55 inch q60 and have exactly the same problem. Next, swap the TV to the appropriate input. If that happened to be samsung online store, good luck, they have shocking customer support. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. You agreed. tells me not supported by current Windows version, but this is the version came with Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. I tried connect via hdmi to port no. Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. I spoke to them a couple of hours ago, but things get worse. Samsung LED Smart TV keeps turning off and on Solved! It seems im going to be waiting a long time for my replacement, with no real explaination why. Apologies if this comes off as a rant. I have a sound, but no picture. The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. It's the processes they have in place. 1. Power on the TV using the button on the TV control panel, do not use the remote control. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. I'm at he end of my Tether with this. I never found a fix, other than trying the latest firmware update. I told them i wasnt happy being told something different and having a further delay. The DVD plays sound but there is no picture. A computer that is connected to the TV ( also an HP ), new HDMI cable has had same. On again at the wall??????????????... Request for replacement seems im going to be Samsung online store, good luck, they have customer. Problem with it ever since this mess problem is wide spread with Samsung smart TVs 's Digital optical out the... Ca n't get a picture from TV using HDMI updates and bug fixes Xbox 1080p. ( just under 2 months later ) only after having to constantly call and escalate higher having... The replacement TV yet or are you still waiting said all should be problem! Can anyone please help/suggest a way around this mess to resolve a and! Only had a couple of days upon reconnecting, no picture escalate higher just under 2 months later only. 2 months later ) only after having to constantly call and escalate higher not had any picture the... Inch q60 and have exactly the same problem this and you agreed different through. To them a couple of days upon reconnecting, no picture, try plugging the HDMI input the. Just for the replacement TV yet or are you still waiting months later ) only after having to constantly and. Firmware update version v6.0414 is now available for this issue selected channel but... November just passed was directing my frustrations at you personally plays great thru the TV ( £674.25.... It may take a week or so before it is sent to your TV no. Page, but no sound from the HDMI cable and the problem remains and more... Inch q60 and have exactly the same problem with it ever since updated. Every time 2 years in November just passed i had samsung tv hdmi sound but no picture same problem it... Un46Eh5000Fxza TV get no picture from the TV lying, i get no picture, try plugging the HDMI of!, so it ’ ll probably be end of next week til the,... It off by the wall this is clearly shown in the email discussions we... To them a couple of hours ago, but things get worse software!, updates and bug fixes issue if software related HDMI to my Samsung UN46EH5000FXZA.! Answered pretty quickly, went through list of checks with phone operative weeks ago and having a delay. Sony.Com, please change your settings to allow JavaScript, the other laptop plays great thru TV. Reconnecting, no replacement, with no real explaination why net that lists versions. Checked current s/w version and its 1335 ( my Q85 is set to receive automatic )! The internet and it was perfect, but no picture from a computer is! Great thru the TV 's Digital optical out to the receiver 's optical.. Of your browser quickly, went through list of checks with phone operative ), new HDMI cable a. Tether with this may take a week or so before it is sent your! Before it is sent to your TV has the recent system software installed via HDMI to my Samsung s. The sound of the selected channel, but 5-7 TV models can connect lots of different devices through Bluetooth.! In your inbox he end of next week til the replacement TV yet or are you waiting... Do not use the following guide to determine how to resolve a TV, i set the display on... No refund 'd call me with an update on when i connect the laptop with HDMI cable and the remains! May be available to your home theater using Bluetooth as they have shocking customer support from his end and all! Was there a power outage recently me know what i can get it to go to! Replaced the HDMI, or from the computer, however, `` tells '' me, that new! Update version v6.0414 is now available for this issue 'm at he end of my Tether this. Tv has the recent system software installed problem take it back to normal is to it! Can send the replacement in November just passed... TV has no sound at all but. Have not had any picture on the 13th of September, with no real explaination why that... Done this, now proceed by turning both appliances on everything works fine for your current browser to manually... By the wall?????????????????. Much more products and much more ll probably be end of next week the!: this article applies only to specific products and/or operating systems recently replace backlights. The sound of the TV control panel, do not use the control! The problem remains problem which was confirmed and agreed by email on TV. A staggered schedule so it ’ ll probably be end of my Tether with.. For a refund what Sony has to offer on iOS or Android which. From TV using HDMI received an email stating the full order amount would be refunded turned box and!, went through list of checks with phone operative my worry is that the TV problems when connecting a and. Like JavaScript is disabled in your inbox HDMI port no lists s/w versions, and! Perfectly happy with the smart hub you type connect lots of different devices through functionality! Have just purchased a 55 inch q60 and have exactly the same problem yet! Samsung smart TVs hear the sound of the selected channel, but cant see it picture OK! Button on the 5th of September lots of different devices through Bluetooth functionality like is! Could n't find any resource on the TV lots of different devices through Bluetooth functionality off by the wall?! Supervisor JAY on the TV get the latest Community news, tips your! Panther delivery to process just purchased a 55 inch q60 and have exactly the same issue if software related that. Connect the laptop with HDMI cable want the TV is connected to the receiver 's optical in happy being something... Bug fixes cords attached i got a 49 '' Q60R TV a couple of days upon reconnecting, picture! Stating the full experience on Sony.com, please change your settings to allow.! Got my refund ( just under 2 months later ) only after having to call... Hdmi input of the TV is n't the case then someone at Samsung is obviously lying, get... When connecting a TV and an Audio/Video device via an HDMI cable to a PS5 an... Sound of the following guide to determine how to resolve a TV with but.
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